Efficient billing solutions are vital for businesses to make their brand value in the telecom industry. Whether managing wholesale VoIP services or standard retail telecom operations, having the right billing system in place can significantly impact your business’s success. A rate management system embedded in telecom billing software allows businesses to manage complex rate structures while minimising the chances of error. One such comprehensive solution is NEON SOFT, which has been developed over many years to provide a highly customisable platform for billing, monitoring and analysis of Call Detail Records (CDRs).
This blog will focus on the importance of rate management within telecom billing, while highlighting NEON SOFT’s advanced capabilities in automating telecom billing processes, reducing manual tasks and improving overall efficiency.
Why rate management is essential in telecom billing?
The telecom industry, especially in wholesale VoIP services, involves handling numerous pricing structures from different carriers. The rate management software within billing software helps businesses centralise and automate this process. Without it, handling multiple rate sheets and adjusting prices manually would be a tedious task, susceptible to errors and inefficiencies.
NEON SOFT’s telecom billing software and rate management capabilities
NEON SOFT is a leading billing platform developed to automate and simplify billing processes and eliminate manual errors. It is equipped with a highly efficient rate management system that helps telecom businesses handle the complexities of pricing and billing with ease.
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Customised Invoice templates
NEON SOFT allows businesses to create customised invoice templates using a simple template designer, making the billing process more professional and tailored to customer needs.
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CDR processing
The rate management software provides automatic CDR collection, CDR rating and manual CDR upload. With multiple authentication rules, such as ANI, authenticated IPs and account names, the system ensures that businesses can accurately manage their CDRs without manual intervention.
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Call accounting
NEON SOFT’s call accounting feature allows for precise credit control, automatic account blocking and real time monitoring of account balances. Whether for prepaid or postpaid accounts, the system enables businesses to track un billed usage and ensure accurate, timely billing.
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Statement of accounts
This feature for rate management for telecom maintains a running balance of amounts due, detailing all transactions related to invoices. It helps businesses keep a clear overview of their financials, which is necessary for avoiding payment issues and improving cash flow.
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Invoicing
NEON SOFT supports both automatic and manual invoicing, allowing businesses to generate PDF invoices easily. It also handles recurring and one time charges for both prepaid and postpaid accounts, making it ideal for telecom businesses of all sizes. The system offers customer specific billing cycles and logs both invoices and transactions for future reference.
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CRM dashboard and estimates
With NEON SOFT’s CRM features, businesses can create and email estimates to clients, which can later be converted into invoices once approved. This feature enhances customer relationship management and simplifies the sales cycle.
Wholesale and retail billing with NEON SOFT
One of NEON SOFT’s standout capabilities is its single billing architecture, which supports both wholesale and retail telecom services. This makes it an ideal solution for businesses that operate across different sectors within the telecom industry, from wholesale VoIP providers to retail service operators.
Wholesale billing
For businesses involved in wholesale VoIP services, NEON SOFT provides a carrier grade solution that collects CDRs and enables flexible, real time billing. The platform supports any call volume, making it scalable for businesses of all sizes. With NEON, businesses can completely automate their billing processes, eliminate manual errors and increase their profit margins.
Retail billing
For retail telecom operators, NEON SOFT automates standard tasks, including billing for one off charges (e.g., hardware installations) and recurring charges (e.g., telecom services, broadband, PBX, ISDN). The system supports both prepaid and postpaid accounts, making it versatile for retail telecom providers offering a wide range of services.
Advantages of using NEON SOFT’s rate management system
1- Efficient rate updates
The platform ensures that any rate changes are immediately reflected across all systems, enabling businesses to respond to market fluctuations quickly and effectively.
2- Accurate billing
By automating the application of the correct rates, NEON SOFT rate management software reduces the risk of billing disputes and ensures that customers are billed fairly and accurately.
3- Simplified carrier management
NEON SOFT’s centralised platform allows businesses to manage these carriers smoothly while keeping track of their varying rate structures.
4- Increased profit margins
With real time rate updates and automatic adjustments in rate management for telecom, businesses can optimise their pricing models, avoid undercharging and maintain healthy profit margins.
Summing up
NEON SOFT offers a comprehensive solution that goes beyond basic billing, helping businesses manage rates, improve accuracy and automate tedious processes. Whether you are managing wholesale VoIP services or retail telecom operations, NEON SOFT’s advanced features, including rate management, invoicing, call accounting and CRM integration, make it the ideal choice for telecom businesses looking to simplify their operations and boost profitability.
By choosing a billing solution like NEON SOFT, telecom providers can focus more on growing their business and less on managing the complexities of billing and pricing.
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